FAQ

Siel is a member of the FILIPPIS TOURS agency. Our goal is to help our clients find short-term villa rentals in the most popular destinations of Italy and Greece while also generating amazing tailor-made experiences. (Hot air balloon rides, beach horseback riding, cooking courses, wine tasting, mountain village hiking, yacht charters, private chef services, e-bike excursions are just some of them)

Our DNA includes 40 years of tourism industry experience and ad hoc travel planning for hundreds of tourists…

No. The villas are managed directly by the owners or have their own management team. However, we are in direct contact with the owners, and no other individuals or businesses are interfering with the booking process.

In terms of services, we have a network of trustworthy partners whom we contact in order to properly set everything up, depending on the property and the region.

Our boutique operating team has expertise for all of the listed destinations in Italy and Greece. You can always get in touch with us at info[at]sielexperience. com.

We pride ourselves of being travelers too. We have extensive knowledge of Italy, having lived and worked there for many years, while being Greeks gives us the advantage of knowing what the good and adverse aspects of each given location and its services are, far more than any other trusted agent from abroad.

The maximum occupancy is clearly specified on the description of each villa.

The majority of our houses are suitable for families.

With regard to your pet, if this is not mentioned in the description, please inquire and we will notify you accordingly. In most cases, it is determined by a variety of factors such as the specified period, privacy, and the size of your pet.

You will be required to complete a questionnaire in order for us to verify some factors that will result in the proper villa-match.

The next step is for our team to contact you in order to communicate the booking policy for the selected property.

This must be validated with the selected villa’s booking policy. A non-refundable prepayment of $30 (or 50% in some situations) is required at the time of booking. The balance will be paid off via bank transfer in accordance with the conditions of the aforementioned policy.

The majority of our villas are rented on a weekly basis. There may be some flexibility in terms of check in and check out dates in some circumstances. This eventually occurs largely in the lower season. Nonetheless, we urge that you double-check for any availability via the villa’s calendar or by emailing us.

A rental agreement must be signed in this case. This will confirm: • the stay dates, • the health and safety protocol, • the amenities.

Not all properties are wheelchair accessible or have amenities for people with disabilities. We will endeavor to satisfy your demands in the best way possible based on your request and available dates.

It depends on the destination and the length of the reservation.

As previously stated, the siel experience include (though are not limited to) cooking lessons, wine tasting or wine delivery, horseback riding, yacht charters, private chef services, e-bike tours, chauffer services.

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